These Booking Conditions apply to every booking you make with Wayfare Travels and should be read together with our Terms & Conditions and the conditions of the airline, hotel or other supplier. They explain how a booking is made and what you and we are each responsible for.

1. How a booking is made

You search live fares or tell us your requirements; we confirm current availability and the exact total price; you confirm you wish to proceed and make payment; and we issue a written confirmation (and, for flights, the ticket details). A binding contract is formed only when we send you that confirmation. Until then, prices and availability can change.

2. Our role

For flight-only and single travel services we act as agent for the supplier, and your contract for that service is with them. For packages we arrange, we act as organiser under the Package Travel Regulations 2018. The relevant supplier conditions are made available to you before you book.

3. Prices, taxes and surcharges

Prices are in GBP and, for flights, include taxes and fees unless stated. Until your booking is confirmed, the price may change because of supplier fare changes or currency movements; we will always tell you the final price before you pay. After confirmation, package prices may only change in the limited circumstances permitted by law (for example significant changes in transport costs, taxes or exchange rates), and we will notify you in line with those rules.

4. Payment

Depending on the booking, we will ask for full payment or a deposit with the balance due by a stated date. If a balance is not paid on time, the supplier may cancel the booking and charges may apply. We will explain the secure payment method when you book. We never request full card details or security codes through this website or unsecured chat.

5. Your booking details

Names on the booking must exactly match each traveller’s passport. Please review your confirmation as soon as you receive it and tell us immediately of any error. Name changes and corrections after ticketing are often treated by airlines as a cancellation and rebooking, and may not be possible or may carry significant charges.

6. Changes by you

If you want to change a confirmed booking, contact us and we will ask the supplier. Whether a change is possible, and any airline or supplier charge, depends on the fare or product rules. We may also charge a reasonable administration fee, which we will tell you before making the change.

7. Cancellations by you

If you cancel, supplier cancellation charges apply and can be up to 100% of the cost, depending on the fare rules and how close to travel you cancel. Taxes that the airline agrees to refund will be passed back to you, less any administration fee. Many tickets are non-refundable.

8. Changes or cancellation by the supplier

Occasionally a supplier may change your schedule or cancel a service (for example a flight retiming or cancellation). We will pass on information as soon as we receive it and help you with the options available — which may include an alternative or a refund from the supplier. For packages, your rights on significant changes are those set out in the Package Travel Regulations 2018.

9. Refunds

Where a refund is due, we will claim it from the supplier on your behalf and pass it on once received. Refund timescales are set by the airline or supplier and can take time.

10. Passports, visas and health

It is your responsibility to hold a valid passport, the correct visas and travel authorisations, and to meet any health or vaccination requirements for your journey and destination. Requirements depend on your nationality — please check official government sources well before you travel. We are not liable if you are refused boarding or entry because you do not hold the correct documents.

11. Special requests and medical needs

Tell us about any special requests (such as seating, meals or assistance) at the time of booking and we will pass them to the supplier. Special requests cannot be guaranteed unless the supplier confirms them. If you have a medical condition or reduced mobility that may affect your travel, please let us know so we can advise.

12. Travel insurance

We strongly recommend adequate travel insurance covering cancellation, medical expenses, repatriation, baggage and your particular needs, taken out when you book.

13. Financial protection

ATOL-protected trips are covered by our ATOL (10253) and come with an ATOL Certificate. See ATOL protection for what this means.

14. Complaints

If a problem arises while you are travelling, please raise it with the supplier locally and contact us as soon as possible so we can help resolve it. If a matter is not resolved, write to us at bookings@wayfaretravels.co.uk and we will respond promptly and fairly.

15. Events beyond control

Neither we nor the supplier are liable for failures caused by events beyond reasonable control, including war, civil unrest, terrorism, government action, strikes, epidemics or pandemics, severe weather, natural disasters and air-traffic or airport disruption.

16. Data protection

We handle your personal data as described in our Privacy Policy.

17. Governing law

These Booking Conditions are governed by the law of Scotland and subject to the non-exclusive jurisdiction of the Scottish courts.

18. Contact

Wayfare Travels, 22 Princess Street, Edinburgh EH2 2AN · +44 7988 515953 · bookings@wayfaretravels.co.uk.